Arch Staffing
http://www.archstaffingandconsulting.com
http://www.archstaffingandconsulting.com
true
Service Desk Technician – Bonus eligible
Sign on BONUS and Referral BONUS potential! Contact Wendy.Branowitzer@archstaffing.us for details on each! We want top candidates ASAP.
Arch has three exciting contract opportunities right now! 1 service desk | 1 Tier II | 1 Support Specialist
These are great opportunities to get your foot into the door with a premier company where you can learn, grow and be well compensated. This employer has moved contractors to FTE in the past! Don’t miss out.
Service Desk Technician
As part of the Tier I support team, provide world-class first response to incidents, service requests and assist in problem identification. Monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels, primarily face-to-face, self-service phone calls, and email. Provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and company-specific and internally developed applications. Escalate, if needed, unresolved incidents, service requests and problems to a higher level of support.
Experience:
Service Desk Technician
7511 N Freya Spokane, WA 99217 US
Job Description
Service Desk Technician – Bonus eligible
Sign on BONUS and Referral BONUS potential! Contact Wendy.Branowitzer@archstaffing.us for details on each! We want top candidates ASAP.
Arch has three exciting contract opportunities right now! 1 service desk | 1 Tier II | 1 Support Specialist
These are great opportunities to get your foot into the door with a premier company where you can learn, grow and be well compensated. This employer has moved contractors to FTE in the past! Don’t miss out.
Service Desk Technician
As part of the Tier I support team, provide world-class first response to incidents, service requests and assist in problem identification. Monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels, primarily face-to-face, self-service phone calls, and email. Provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and company-specific and internally developed applications. Escalate, if needed, unresolved incidents, service requests and problems to a higher level of support.
- Providing world-class end-user support as part of a team, act as the first point of contact for technical assistance and resolution related to:
- Computers and computer applications
- Retail systems and applications
- Citrix
- company-specific and internally developed applications
- Answer inbound phone calls and emails and convert them to Incident/Request “tickets” for resolution at the appropriate level.
- Notify Service Desk Supervisor of high priority incidents/requests, critical status changes, and client complaints.
- Build rapport and elicit incident and request details from customers and users, always documenting within the IT Department ITSM toolset.
- Facilitate rapid and effective resolution of incidents by employing Knowledge Base articles, Known Workarounds and escalations to higher levels of support, when required.
- Assist with the provisioning/modification/deprovisioning of end-user accounts.
- Perform any other duties or responsibilities as assigned by leadership.
Experience:
- Minimum 6 months related experience
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Discover exciting job opportunities in beautiful Spokane, Washington! Nestled in the heart of the Pacific Northwest, Spokane offers a perfect blend of outdoor adventures, vibrant arts and culture scene, and a strong sense of community. Imagine working in a region where you can enjoy hikes in Riverside State Park, catch a performance at the historic Fox Theater, and savor local delicacies at the bustling Riverfront Park. With renowned attractions like the Northwest Museum of Arts and Culture, the Spokane Symphony, and the Spokane Indians baseball team, this city provides endless opportunities for personal and professional growth. Explore our job listings today and embark on a career journey in this charming and dynamic region!