Customer Service Representative
Job Description
Job Position: Customer Service Representative
Location: Lowell, MI, MI 49331
Pay Rate: $20.58/hr
Shift: 1st shift 8: 00 a.M. To 5: 00 p.M.
Description:
We are currently recruiting for a customer service representative for a local manufacturer in the Lowell, Michigan area. The selected customer service representative will have their own accounts and be responsible for entering orders, processing requests, making sure customer needs are met. Will be doing order entry, giving price and availability, providing racking status of orders. The customer service representative will also be on the phones when they are familiar with our system after 90 days.
Must Have:
Customer Service Experience preferably experience with B2B
Good to Have:
Manufacturing experience
Microsoft Excel (for reporting, pivot tables)
SAP/Oracle
Hybrid role: 2 days remote/3 days office
Location:
Hybrid Model/ Lowell three days in the office and two days at home
We are looking for a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform
efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience;providing timely courteous service to achieve first-class customer satisfaction.
Primary Responsibilities: Majority of duties performed but not meant to be all-inclusive or to prevent other duties from being assigned. Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
Perform order validation and exception resolution such as pricing issues.
Handle any order-related issues or customer complaints promptly and efficiently.
Keep accurate records of all orders, including purchase orders and order confirmations.
To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service. Order monitoring, credits/cancellations and purchase order revisions
Manage customer service issues related to returns, exchanges and order modifications.
documents. Work closely with sales, logistics, and finance teams to ensure seamless order processing.
Responsible for handling inbound customer calls/emails relating to orders, products, and
services.
Job Specifications: Knowledge, skills, and abilities normally required for competent performance in the job.
Required Qualifications:
High school diploma or equivalent
3+ years in order management, customer service or related field
Familiarity with order processing systems and software, such as SAP, Oracle or CRM
Basic knowledge of data analysis and reporting
Patience, empathy, and professionalism
Strong written and verbal communication skills
Effective time management, prioritization, and problem-solving skills
High degree of accuracy and attention to detail.
Preferred Qualifications: Background in supply chain, retail or manufacturing field a plus Basic knowledge of Microsoft Office Suite
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Explore exciting job opportunities in the charming town of Lowell, Michigan! Nestled in the heart of Kent County, Lowell is a vibrant community with a rich history and a promising future. With its picturesque downtown, stunning parks like Fallasburg Park and Wittenbach Wege Center, and a thriving arts scene including the Flat River Gallery and LowellArts, there is no shortage of inspiration here. Enjoy local favorites like Farmhouse Ales at Main Street BBQ, catch a show at the historic Lowell Showboat, or cheer on the Lowell Red Arrows at their renowned sports events. Discover career growth and a welcoming community in Lowell – your next career opportunity awaits!