Remote Customer Service Rep - Inbound (HBO)

Austin, TX 78728

Posted: 10/27/2021 Industry: Call Center Job Number: 6851 Pay Rate: 12.50

Job Description


Remote Customer Service Rep

Remote/Virtual (comfort of your own home)

Work schedule: Will work PM shifts and working weekends.

Pay Rate: $$12.50/hr

Responsibilities include:

– Responds to phone inquiries in a prompt, courteous and concise manner

– Documents all encounters in clear and concise online logs

– Meets individual performance standards

– Performs other duties as may be assigned by management

– Attains and maintains strict required attendance and performance metrics

Must-Have Qualifications:

– Excellent Customer Service skills

– 6 months in a call center environment.

Preferred Qualifications:

– Microsoft Office experience

– Ability to multi-task

EQUIPMENT QUALIFICATIONS:

Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent AMD Processor

Computer Type: PC compatible (no Macs or Chromebooks)

Minimum OS Version: Windows 10 (with all recent updates)

Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors

Minimum RAM: 4GB or greater

Minimum Graphic Resolution: 1024× 768 • Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)

Monitor Size: 17 inches or larger

Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version)

Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections)

Internet Speed: High Speed internet access, 5MBPS upload/download minimum

Anti-virus Software: Must be on current version


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