HR Manager People Operations

Everett, WA 98203

Posted: 12/09/2022 Industry: Arch Works App Skills Job Number: 10276 Pay Rate: $110,667 - $165,999

Job Description


Under general guidance of the Director of Employee Engagement, translates the agency’s strategic mission and goals into agency-wide human resources strategy to support the overall business plan and create a positive employee experience. Also works other HR Managers to help implement Employee Engagement initiatives and goals. Manages the Agency Recruitment efforts and the HR Administrative Shared Services Center of Excellence.

Responsible for managing the team’s overall work, through full employee life-cycle, including onboarding, internal operations and employee experience. The incumbent will monitor productivity levels to help identify potential issues to improve efficiency. Ensures work efficiencies within and across department. Responsible for cross-functional collaboration within and outside of the Employee Engagement Department to ensure this role helps bridge connections across people operations teams to drive operational excellence.Works in close partnership with the Director of Employee Engagement and other HR Managers to ensure processes and services align closely with broader HR and labor relations strategies. The scope of responsibilities for this position include overseeing broad, complex and potentially sensitive issues and situations regarding end-to-end service delivery, recruiting and system management processes/functions.

1. Plans, organizes, staffs, directs, coordinates, oversees, evaluates, and trains assigned staff.

2. Design process and program improvements to address business needs, improve efficiency and user satisfaction.

3. Develop and maintain resource documentation, including process mapping, training materials, and knowledge management.

4. Functions as a strategic business advisor to executive and senior management of each department regarding key organizational and management issues including driving streamlined and standardized HR administrative processes while ensuring processes are user-friendly, efficient, documented, and governed.

5. Provides leadership to center of excellent and recruitment teams; leads the design of process and program improvements to address business needs. Presenting recommended changes to Executive Leadership Team and the Board of Directors. Directs employee engagement events, which promote a high-performing inclusive and mission driven culture.

6. Develops deployment strategies to deliver superior customer service, efficiency. Builds a metrics-driven division that leverages reporting and dashboards to provide actionable insight on service delivery, operations accuracy, effectiveness, and improvement.

7. Develops and recommends policies, procedures, and programs relating to human resources; and ensures that all policies and procedures are implemented. Interprets and administers employment laws and personnel policies to applicants, employees and the general public providing advice and recommendation to stakeholders.

8. Performs other duties of a similar nature or level.

Minimum Qualifications
  • Bachelor’s degree in human resources management, business administration or public administration or another related field; or a combination of education and experience. 5 years of experience may substitute for the educational requirement.
  • 7-10 years in process improvement, process mapping, business efficiency work.
  • 3 years of experience in supervision, in a medium size (500+ employees) organization.
  • Kaizen, Six Sigma knowledge

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above may be considered.

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