Customer Service Rep

Southaven, MS 38671

Posted: 05/05/2021 Industry: Administrative and Clerical, Call Center Job Number: 5359

Job Description

Summary: Oversee all aspects of high volume accounts relating to the transportation of goods and the maintenance of the client’ s needs. Work with clients to establish detailed profiles and procedures that properly represent their export process. Models and acts in accordance with our guiding principles and core values.
Typical Responsibilities:
• Trace and track customer' s freight.
• Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Provide proof of delivery.
• Responsible for processing pick-up requests and entering data in the system.
• Respond to and handle all daily customer service requests.
• Notify customers of any delays in shipping and dispatching points.
• Enter shipment data in system.
• Prepare rates and invoices House Air Way Bills.
• Prepare and assist with quotes for customers.
• Run sales reports, maintain and file reports.
• Perform other duties as assigned.
• Read and interpret documents and write routine correspondence.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• PC literate. Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
• Responds promptly and professionally to customer needs.
• Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
• Gathers and analyzes information skillfully.
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views.
• Consistently at work and on time. Must be able to read, write and speak English fluently.
o High School Diploma or GED.
o Three to five years related experience.
o Three to four years industry experience.

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