Arch Staffing
http://www.archstaffingandconsulting.com
http://www.archstaffingandconsulting.com
USD
18
20
HOUR
true
Job Position: Customer Service Call Center Representative
Location: Grand Rapids, MI 49512
Pay Rate: $18 to $20/hour
Description: Job Summary: The Customer Service Call Center Representative is responsible for assisting members and clients with service inquiries, claim status and interpretation of plan descriptions and plan documents via the telephone. Customer Service Functions:
Develop and strengthen relationships with members and clients through phone contact and call resolution. Service up to 100 calls per day. Provide benefits, status and claim inquiry to callers.
Effectively utilize all customer service tools available. Take an active role in claims and customer service meetings.
Medical/HRA/HSA/Dental/Vision/Flex/STD self-insured knowledge is essential
Benefit interpretation knowledge of a Summary Plan Description and a Plan Document.
Support the Operations Service team as it relates to mutual goals of the company.
Administrative Duties: Complete all requested inquiries of the Claims/Customer Service Area, Assist Account Managers with client service inquiries, when applicable. Other duties as assigned.
Demonstrate excellent communication skills, both verbal and written.
Preferably 3-5 years experience in the healthcare/insurance field which would require knowledge of medical insurance terminology.
Professional phone voice and superior attitude is required.
Education and/or Experience: Minimum 1-year experience within a medical insurance call center where customer service and the overall member experience is the priority.
Customer Service Call Center Representative
Posted: 01/09/2025
2025-01-09
2025-02-16
Industry: Professional
Job Number: 5350
Pay Rate: $18-$20/hour
Job Description
Job Position: Customer Service Call Center Representative
Location: Grand Rapids, MI 49512
Pay Rate: $18 to $20/hour
Description: Job Summary: The Customer Service Call Center Representative is responsible for assisting members and clients with service inquiries, claim status and interpretation of plan descriptions and plan documents via the telephone. Customer Service Functions:
Develop and strengthen relationships with members and clients through phone contact and call resolution. Service up to 100 calls per day. Provide benefits, status and claim inquiry to callers.
Effectively utilize all customer service tools available. Take an active role in claims and customer service meetings.
Medical/HRA/HSA/Dental/Vision/Flex/STD self-insured knowledge is essential
Benefit interpretation knowledge of a Summary Plan Description and a Plan Document.
Support the Operations Service team as it relates to mutual goals of the company.
Administrative Duties: Complete all requested inquiries of the Claims/Customer Service Area, Assist Account Managers with client service inquiries, when applicable. Other duties as assigned.
Demonstrate excellent communication skills, both verbal and written.
Preferably 3-5 years experience in the healthcare/insurance field which would require knowledge of medical insurance terminology.
Professional phone voice and superior attitude is required.
Education and/or Experience: Minimum 1-year experience within a medical insurance call center where customer service and the overall member experience is the priority.
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Ready to embark on an exciting career journey in the vibrant city of Grand Rapids, Michigan? Explore our latest job opportunities in this dynamic region that boasts a thriving job market and a welcoming community. Known as Beer City USA, Grand Rapids is home to an array of craft breweries, stunning art galleries like the Frederik Meijer Gardens & Sculpture Park, and impressive cultural attractions such as the Grand Rapids Ballet and the Grand Rapids Symphony. With its lively downtown area, renowned restaurants serving up local delicacies like pasties and Michigan cherry pie, and picturesque outdoor spaces like Millennium Park and John Ball Zoo, Grand Rapids offers a perfect blend of urban amenities and natural beauty for professionals looking to advance their careers in a charming and growing city. Dive into our job listings and discover the opportunities waiting for you in Grand Rapids!